Sailcorp Privacy Policy
Effective Date: September 2025
Website: https://www.sailcorp.com.au
1. Introduction
Sailcorp respects your privacy and is committed to protecting your personal information. This Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, or use our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect:
- Contact details (name, phone, email, postal address).
- Booking details (dates, times, vessel preferences, payment information).
- Identification details where required for regulatory compliance (e.g. boating licences).
- Marketing preferences (newsletter subscriptions, campaign interactions).
- Website usage data (IP address, device/browser type, pages viewed, referring site) via cookies and analytics.
3. How We Collect Information
We collect information when you:
- Submit an enquiry via our website, phone or email.
- Make or manage a booking for a sailing experience, course or charter.
- Subscribe to our newsletters or marketing communications.
- Enter promotions, surveys or competitions.
- Browse our website (via cookies and similar technologies).
4. How We Use Information
We use personal information to:
- Process, confirm and manage bookings.
- Deliver sailing experiences, training and related services.
- Communicate regarding enquiries, bookings, accounts and support.
- Send marketing communications where you have opted in (you may opt out at any time).
- Maintain and improve our website, services and customer experience.
- Comply with legal, safety and regulatory obligations.
5. Disclosure of Information
We may disclose personal information to:
- Service providers (e.g. payment processors, IT and hosting, email/SMS platforms) who assist us in operating our services.
- Regulatory and law enforcement authorities where required by law.
- Insurers and advisers for risk management and claims.
- Other third parties with your consent.
- We do not sell or rent personal information.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Measures include secure servers, encryption in transit where appropriate, access controls and staff training.
7. Cookies & Analytics
Our website may use cookies and third-party analytics (e.g. Google Analytics) to understand usage, improve functionality and tailor content/ads. You can adjust cookie settings in your browser; some features may not function properly if cookies are disabled.
8. Overseas Disclosure
Some service providers may be located outside Australia. Where overseas disclosure occurs, we take reasonable steps to ensure your personal information is handled in accordance with the APPs.
9. Access & Correction
You may request access to, or correction of, the personal information we hold about you. We will respond within a reasonable period and in accordance with the APPs. Identification may be required.
10. Direct Marketing
If you opt in, we may send you news, offers and updates. You can unsubscribe at any time using the link in our emails or by contacting us (details below).
11. Complaints
If you have concerns about how we handle your personal information, contact us using the details below. We will acknowledge and investigate your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
Sailcorp Pvt Ltd
Lavender Bay, Sydney Harbour, NSW, Australia
Email: [email protected]
Phone: 1300 624 114
13. Changes to This Policy
We may update this Policy from time to time. Changes will be posted on this page with an updated effective date.